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Town of Tillsonburg – Tree Trimming
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Application to the Ontario Energy Board (Rate Change Effective May 1, 2018)

Click here to view the application document.
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Tillsonburg Hydro will be conducting a survey on Electrical Safety Awareness in our service region

Tillsonburg Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February 2018. You may receive a telephone call from a third-party company, Advanis, who is doing interviews on our behalf. We encourage you to participate in this important project. Should you have any questions, please contact Ian McKenzie – Finance Regulatory Affairs Manager at 519-688-3009 ext. 3229.

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Spam text messages offering rebate from hydro overpayment


Some Distribution Companies in Ontario have experienced text message scam targeting electricity customers.

Electricity customers have reported receiving text messages from individuals claiming to represent various local electricity distribution companies. The text informs customers they have received a refund on their account. The scam message instructs customers to follow a link to accept the refund via e-Transfer.

Tillsonburg Hydro remind customers that we do not provide account updates via text message. Local electricity distribution companies will issue credit refunds on active accounts, but do not provide account updates to customers via text message.

Tillsonburg Hydro does not:

Ask for credit card information over the phone or accept gift cards as acceptable forms of payment
Ask for bank or electricity account balance information via text message, email or fax
Send text message notifications to customers

Customers who receive a text message from a local distribution company should not click on the fraudulent link in the message. Customers should also not provide any personal information, credit card account numbers or account balance information. Do not respond to any suspicious text messages and notify your local hydro utility when possible. If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit

If you have questions about the billing and payment process and/or your account balance, please call Tillsonburg Hydro directly at 519-842-9200

For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at
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Tillsonburg Hydro 2016 Scorecard

To view the Tillsonburg Hydro 2016 Scorecard click here.

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2016 Ontario Electricity Supply Mix

2016 Ontario Electricity Supply Mix PDF download
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TAKE NOTICE that the annual meeting (the “Meeting”) of the holders of common shares of Tillsonburg Hydro Inc. (the “Corporation”) will be held on June 27, 2017, 10:00 am, at the offices of the Corporation, 200 Broadway, 2nd Floor, Council Chambers, Tillsonburg, Ontario for the following purposes:

(a) Consideration and approval of the Minutes of the Annual General Meeting of Tillsonburg Hydro Inc. of June 21, 2016; and

(b) To receive the audited financial statements of Tillsonburg Hydro Board for the year ended December 31, 2016, together with the report of the auditor thereon; and

(c) To appoint an auditor of Tillsonburg Hydro Inc. for the ensuing year; and

(d) Election of the Directors of Tillsonburg Hydro Inc. Board; and

(e) To appoint Legal Counsel for Tillsonburg Hydro Inc. for the ensuing year; and

(c) To consider such other matters as may properly come before the Meeting.

Every shareholder entitled to vote at a meeting of shareholders may by means of a proxy appoint a proxyholder or proxyholders or one or more alternate proxyholders, who need not be shareholders, as its nominee to attend and act at the meeting in the manner, to the extent and with the authority conferred by the proxy.

The form of proxy may be in any form which complies with the regulations made under the Business Corporations Act (Ontario).

Dated this 9th day of June, 2017.


Donna Wilson
Tillsonburg Hydro Inc.

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Proposed to amend to Conditions of Service Document

Tillsonburg Hydro Inc. (THI) is proposing to amend its Conditions of Service document. The version currently being utilized was last updated in 2012 and requires revision to keep pace with the rapidly changing Ontario Electricity Sector.

The proposed Conditions of Service document can be found by clicking here

Tillsonburg Hydro Inc., will be accepting comments until the end of business (5:00 p.m.) on Friday, June 30, 2017.
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Ontario Electricity Disconnection Rules

Tillsonburg Hydro is providing the following information to ensure our customers are aware of the minimum standards that Tillsonburg Hydro uses for disconnection relating to non-payment of invoices.

Click here to view Ontario Electricity Disconnection

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Time of Use Rates May 1st 2017

May 2017 Rates
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Learn about your electricity bill and local power grid with Tessa

youtube 512A sort video helping you to learn about your electricity bill and local power grid with Tessa:

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Ontario Rebate for Electricity Consumers Act, 2016

Tillsonburg Hydro is providing the following information to ensure our customers are aware Provincial portion of HST rebate approved by the Provincial Government.

For electricity consumption on or after January 1, 2017, a rebate equal to the 8% provincial portion of the HST will be included on the “eligible” account bills. An Eligible Account is defined within the Act as:

“eligible account” means, in respect of a consumer, an account with an electricity vendor, or with a person prescribed by the regulations, for the provision of electricity in Ontario if,

(a) the consumer has a demand for electricity of 50 kilowatts or less, or such other amount of demand for electricity as may be prescribed,

(b) the consumer annually uses not more than 250,000 kilowatt hours of electricity, or such other amount of use of electricity as may be prescribed,

(c) the consumer,
(i) carries on a business that is a farming business for the purposes of the Farm Registration and Farm Organizations Funding Act, 1993, and
(ii) holds a valid registration number assigned under that Act or the consumer’s obligation to file a farming business registration form was waived pursuant to an order made under subsection 22 (6) of that Act,

(d) the account relates to,
(i) a dwelling,
(ii) a property, within the meaning of the Condominium Act, 1998,
(iii) a residential complex, within the meaning of subsection 2 (1) of the Residential Tenancies Act, 2006, without regard to section 5 of that Act, or
(iv) a property that includes one or more housing units and that is owned or leased by a co-operative within the meaning of the Co-operative Corporations Act, or

(e) the consumer or the account satisfies such conditions as may be prescribed by the regulations; (“compte admissible”)
Residential and Small commercial (demand less than 50 kW monthly) will have this credit appear on their bill automatically and don’t require any immediate action.

Multi-Unit residential accounts will be required to complete a “Self-Declaration Form” which can be downloaded here , to ensure the appropriate credits will be applied to accounts.

If you have any other questions, please contact Tillsonburg Hydro directly at 519-688-3009.

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Applications to the Ontario Energy Board (Rate Change Application Effective May 1, 2017)

Please see the link below to the Ontario Energy Board application for rate change.

Applications to the Ontario Energy Board (Rate Change Application Effective May 1, 2017)

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Lifting of a capacity constraint on the Tillsonburg Hydro Inc distribution system

Dear Valued Customer

Tillsonburg Hydro Inc (THI) is now accepting applications for Distributed Generation Projects! THI is pleased to inform all of our valued customers that the restriction on the Hydro One Networks Inc (HONI) owned Tillsonburg Transformer Station (TS) for customers to connect distributed generation has been lifted. As a result THI can begin accepting applications for projects that involve connection of Distributed Generation.
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Tillsonburg Hydro 2015 Scorecard

The Ontario Energy Board uses scorecards to encourage electricity distributors to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value.

The scorecard includes traditional metrics such as frequency of power outages, financial performance and costs per customer.

The 2015 Scorecard can be downloaded here.



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Fraud Alert - Telemarketing Scam

It has been brought to our attention that someone is contacting our customers and representing themselves as Tillsonburg Hydro employees. The fraudulent call may come from a 1-800 number. Your call display may even show Tillsonburg Hydro. If you are contacted by someone claiming to be a Tillsonburg Hydro employee and demanding immediate payment to avoid disconnection or asking that you send immediate payment to a transit number or to provide a credit card number, please do not provide any personal information.
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Town of Tillsonburg selects new general manager to oversee hydro operations

Tillsonburg, ON – The Town of Tillsonburg is pleased to announce that Michael Desroches will begin overseeing the Town’s hydro operations effective August 15, 2016.

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Tillsonburg Hydro Survey

Tillsonburg Hydro (THI) is carrying out a strategic planning process and is looking for input from its customers and the community. 

Please take a few minutes to answer the following questions. The answers you provide will help us:
  • identify our most important goals and objectives for the next 2-3 years
  • develop action plans to achieve these goals
  • establish a set of corporate measures to monitor progress


There is no right or wrong answer to any question. Please answer in a way that best reflects your opinions, based on the knowlege you have of Tillsonburg Hydro and the electricity industry.

There is no place on the survey for your name. With a completely anonymous survey, we hope you will feel comfortable being forthright and honest, and will contribute your thoughts and ideas freely.

Please click here to complete the survey
Hajj Survey
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Potential Postal Service Interruption

Tillsonburg Hydro Inc. has arranged to have bills delivered to your home, if / when a Postal Service interruption occurs. If you are registered for E-Bill invoice delivery, this service will continue as well. This effort will ensure that customers will continue to receive invoices providing usage information and account balances required to be paid.
Payment options include bank payments and cheque or cash payments at our Customer Service Centre (10 Lisgar Ave, Tillsonburg ON). Please remember not to mail payments during any Postal Service interruption.
As always, our customer service team is available to answer any questions at 519-842-9200.
mail 03
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Directors Positions Available

The Shareholder of Tillsonburg Hydro Inc. (THI), being The Corporation of the Town of Tillsonburg is seeking applications for Directors Positions to serve on its Board until the Annual General Meeting in June, 2017. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Human Resource, Legal, Accounting, Corporate Governance experience or Industry Knowledge would be desirable. Interested applicants are asked to provide their resume, including relevant experience, no later than June 8th, 2016, to Donna Wilson, Town Clerk, 200 Broadway, 2nd Floor, Tillsonburg, ON, N4G 4R5 or


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