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Hate surprises? Start using e-CARE to manage your account and track your energy usage online.

e-CARE is simple to use. Getting started is as simple as entering your account number and selecting a username and password.

Once you’ve registered, you’ll be able to:

  • Review current rates and service details

  • See your hourly, weekly, and monthly energy usage

  • Compare your energy use to other properties in your neighbourhood

  • See the impact of time-of-use billing and develop a corresponding savings plan

  • Compare your energy use data to weather data

  • Sign up for e-billing notifications

Use e-CARE to sign up for e-billing and you’ll also be able to:

  • See past bills and payments (i.e. transaction history)

  • Review deposits on file and dates when funds will be returned

Getting started with e-CARE

Ecare Registration Screen Shot Step 1


Ecare Registration Screen Shot Step 2
Ecare Registration Screen Shot Step 3

ALL Fields are Required

User Name – user defined name that you will use to login to eCARE along with your password

Display Name – user defined display name that will appear when you login to eCARE (Future Use)

Password must be between 7 – 20 characters in length

Security Code – enter exactly as shown. Please note if registration fails, you will be required to key in a security code

Account Info – enter this information exactly as it appears on your bill (including any spaces in names).

Meter # - either the hydro or water number can be used to register. Please note if using a hydro meter number
prefixed by TBG, you are required to enter both TBG and the meter number.

Click on Register once you have entered all fields.

Once your account has been successfully registered, a verfication code will be emailed to you. The verification code
will be required the first time you login to eCARE.

You will need the verification code the first time you login to eCARE, future logins will only require your user name and password.

If you require any assistance, please contact our office, Monday – Friday, 8 a.m. – 5 p.m. Thank you for registering with eCARE.

Click here to download the full usage manual

Click here to login to eCARE