The Government originally announced that all Regulated Price Plan – Time of Use customers would pay “OFF-Peak” pricing 24 hours a day, 7 days a week from March 24, 2020 to May 7, 2020. Yesterday the Government announced an extension of these relief measures until May 31, 2020.
A detailed release can be found here
Please call our Customer Service Team for any questions at 519-688-3009, Monday to Friday 8 am to 5 pm.
Deferral of Global Adjustment (GA) charges
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly
in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.
On April 16, 2020, Tillsonburg Hydro Inc. (THI) received a Decision and Rate Order, from the Ontario Energy Board (OEB), for our annual inflation-based increase to rates. The full application and decision are available on both the THI website (www.tillsonburghyro.ca) and the OEB website (www.oeb.ca).
There were 4 main areas where rates were impacted and they are summarized in the attached document - click here to read the full release.
Unfortunately, while the Province, County and World deal with the COVID-19 pandemic, certain people are attempting to take advantage of various groups of society. These scams focus on exploiting personal fear and trust to attempt to obtain personal information or extort money from individuals.
While Tillsonburg Hydro continues with our business functions and may contact you for various reasons, please be diligent in providing any information to people claiming to be representing the Town of Tillsonburg or Tillsonburg Hydro. If you have any concerns with the legitimacy of a contact from Tillsonburg Hydro or Town staff, please ask for their names and indicate you will call them back.
Any legitimate contact by Tillsonburg Hydro or the Town of Tillsonburg can be verified by calling our main phone line at 519-688-3009 and following the prompts to dial by name or reach our operators to be redirected to the appropriate staff.
Please stay safe and stay home.
COVID-19: Time-of-Use Rates Suspended for 45 Days
The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.
Electricity charges for March 24, 2020 and later (for 45 days) will be billed at an “Off-Peak” price of 10.1 cents / kWh.
Due to the spread of COVID-19 (novel coronavirus) in Canada, THI has temporarily altered its service delivery model, including reduced customer interaction with staff. However, there are still a variety of ways to obtain service.
Our Customer Service Team is available by phone Monday to Friday, 8:00 a.m. to 5:00 p.m. Please call 519-688-3009 for assistance and we will do our best to assist you. Click here to download the full information sheet
As the COVID-19 pandemic continues to spread across the Nation and Province, THI in conjunction with the Town of Tillsonburg has altered our service delivery model to protect the Community and Staff.
Please follow this link https://www.tillsonburg.ca/en/town-hall/novel-conoravirus-covid-19-information.aspx to view all pertinent updates and information.
Please see the link below regarding illicit phone calls for Conservation Programs occurring in Ontario.
Tillsonburg Hydro Inc., would like to remind customers that we comply with all electricity pricing regulations. Should you receive a phone call indicating that this is not the case—or suggesting that certain rebates are not being applied—please hang up immediately. As always, THI customers are reminded to be cautious when answering unsolicited calls, and refrain from providing any personal or account information.
Your privacy and security are important to us. If you have any concerns regarding this or other billing issues, please contact our Customer Service Centre at 519.688.3009.
Hydro One requires a scheduled power outage on January 19, 2020 from 3 am to 5 am. Please note the times are estimates and may extend longer depending on how the work progresses. The outage will impact all of Tillsonburg Hydro Inc. distribution area and will impact all of Tillsonburg and some surrounding areas. Hydro One Customers should reach out to Hydro One to confirm any impact to service directly.
Tillsonburg Hydro understands that any loss of electricity impacts everyone home and business and the scheduled outage occurring early in the morning of January 19th is an attempt to minimize impact to our customers.
If you have any questions, please contact the Customer Service Centre at 519-688-3009.
Please be advised that Tillsonburg Hydro will be conducting the 2020 electrical safety awareness survey during the first quarter of 2020. Tillsonburg Hydro has contracted with ADVANIS to conduct this survey and if you receive a phone call, please participate if you are so inclined.
If you have any questions, please call our customer service line at 519-688-3009.
The form which can be downloaded below needs to be completed to ensure customers received the maximum amount of rebate as outlined in Ontario Regulation 363/16.
Please review this form, complete and return to Tillsonburg Hydro prior to January 31, 2020.
If you have any questions, please call our office.
Download the form here.
Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 26, 2019.
For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)
Cick here to download the information table
