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Ontario Government Extends Relief to Ontarians

The Government originally announced that all Regulated Price Plan – Time of Use customers would pay “OFF-Peak” pricing 24 hours a day, 7 days a week from March 24, 2020 to May 7, 2020. Yesterday the Government announced an extension of these relief measures until May 31, 2020.

 

A detailed release can be found here  

 

Please call our Customer Service Team for any questions at 519-688-3009, Monday to Friday 8 am to 5 pm.

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COVID-19 – Non-Regulated Price Plan Customer Temporary Relief


Deferral of Global Adjustment (GA) charges

 

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly

in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

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New Rates Announcement

On April 16, 2020, Tillsonburg Hydro Inc. (THI) received a Decision and Rate Order, from the Ontario Energy Board (OEB), for our annual inflation-based increase to rates. The full application and decision are available on both the THI website (www.tillsonburghyro.ca) and the OEB website (www.oeb.ca).

There were 4 main areas where rates were impacted and they are summarized in the attached document - click here to read the full release.

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WARNING – POTENTIAL COVID-19 SCAMS

Unfortunately, while the Province, County and World deal with the COVID-19 pandemic, certain people are attempting to take advantage of various groups of society. These scams focus on exploiting personal fear and trust to attempt to obtain personal information or extort money from individuals.

 

While Tillsonburg Hydro continues with our business functions and may contact you for various reasons, please be diligent in providing any information to people claiming to be representing the Town of Tillsonburg or Tillsonburg Hydro. If you have any concerns with the legitimacy of a contact from Tillsonburg Hydro or Town staff, please ask for their names and indicate you will call them back.

 

Any legitimate contact by Tillsonburg Hydro or the Town of Tillsonburg can be verified by calling our main phone line at 519-688-3009 and following the prompts to dial by name or reach our operators to be redirected to the appropriate staff.

 

Please stay safe and stay home.

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Ontario Government provides relief to Ontarians

COVID-19: Time-of-Use Rates Suspended for 45 Days


The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

 

Electricity charges for March 24, 2020 and later (for 45 days) will be billed at an “Off-Peak” price of 10.1 cents / kWh.

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COVID-19 Customer Update

Due to the spread of COVID-19 (novel coronavirus) in Canada, THI has temporarily altered its service delivery model, including reduced customer interaction with staff. However, there are still a variety of ways to obtain service. 

 

Our Customer Service Team is available by phone Monday to Friday, 8:00 a.m. to 5:00 p.m. Please call 519-688-3009 for assistance and we will do our best to assist you. Click here to download the full information sheet

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COVID-19 Service Delivery Model

As the COVID-19 pandemic continues to spread across the Nation and Province, THI in conjunction with the Town of Tillsonburg has altered our service delivery model to protect the Community and Staff.

 

Please follow this link https://www.tillsonburg.ca/en/town-hall/novel-conoravirus-covid-19-information.aspx to view all pertinent updates and information.

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Consumer Alert: Ontario Energy Board receiving calls regarding Save on Energy Programs

Please see the link below regarding illicit phone calls for Conservation Programs occurring in Ontario.

 

https://www.oeb.ca/newsroom/2020/consumer-alert-protect-your-personal-information-save-energy-does-not-solicit-0

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Phone Scam Alert

Tillsonburg Hydro Inc., would like to remind customers that we comply with all electricity pricing regulations. Should you receive a phone call indicating that this is not the case—or suggesting that certain rebates are not being applied—please hang up immediately. As always, THI customers are reminded to be cautious when answering unsolicited calls, and refrain from providing any personal or account information.

 

Your privacy and security are important to us. If you have any concerns regarding this or other billing issues, please contact our Customer Service Centre at 519.688.3009.

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January 19, 2020 3AM to 5AM – Scheduled Power Outage

Hydro One requires a scheduled power outage on January 19, 2020 from 3 am to 5 am.  Please note the times are estimates and may extend longer depending on how the work progresses. The outage will impact all of Tillsonburg Hydro Inc. distribution area and will impact all of Tillsonburg and some surrounding areas. Hydro One Customers should reach out to Hydro One to confirm any impact to service directly.

 

Tillsonburg Hydro understands that any loss of electricity impacts everyone home and business and the scheduled outage occurring early in the morning of January 19th is an attempt to minimize impact to our customers.

 

If you have any questions, please contact the Customer Service Centre at 519-688-3009.

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Electrical Safety Awareness Survey

Please be advised that Tillsonburg Hydro will be conducting the 2020 electrical safety awareness survey during the first quarter of 2020. Tillsonburg Hydro has contracted with ADVANIS to conduct this survey and if you receive a phone call, please participate if you are so inclined.

 

If you have any questions, please call our customer service line at 519-688-3009.

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The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts

The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts. 

The form which can be downloaded below needs to be completed to ensure customers received the maximum amount of rebate as outlined in Ontario Regulation 363/16.

 

Please review this form, complete and return to Tillsonburg Hydro prior to January 31, 2020.

 

If you have any questions, please call our office.

Download the form here.

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238 Hits

Rate Change Application to the Ontario Energy Board

Rate Change Application Information to the Ontario Energy Board Effective May 1, 2020 has been published, click for further details.
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New Time Of Use Rates Posted

The new time of use rates effective 1st November 2019 are now available on our website. Full details can be found at https://www.tillsonburghydro.ca/about-us/rates
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Tillsonburg Hydro 2018 Scorecard

To view the Tillsonburg Hydro 2018 Scorecard click here.
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Conditions Of Service Update

Our updated conditions of service have now been released and are available here
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Net metering application process updated

To view our updated net metering information click here.
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Electricity Fact - Ontario’s System-Wide Electricity Supply Mix: 2018 Data

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 26, 2019.

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table



Hydro Final web

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Customer Service Notice

Please be advised that the Customer Service Centre is not able to take Tillsonburg Hydro payments today after 4:30 p.m. due to system upgrades. Other payments are not affected. Service is expected to resume by 8:00 a.m. on Friday, June 15.
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NOTICE OF CHANGE TO CONDITIONS OF SERVICE DOCUMENT

We're updating our Conditions of Service

Our Conditions of Service describes how we do business with our customers. We have updated our Conditions of Service as a result of recent changes within the energy industry.

Your feedback is important - we are interested in your thoughts on the updates.

The updated Conditions of Service can be found by clicking here along with the Summary of Changes.

Feedback and comments can be provided by:

· By Email: utilitybilling@tillsonburg.ca

· By telephone at 519-688-3009 X 3229

· In person at: 10 Lisgar Ave, Tillsonburg ON N4G5A5, c/o Conditions of Service

Please share your comments and feedback by Aug 30, 2019.

Thank you for taking the time to help us serve you better.

Hydro Final web
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