Providing best-in-class customer service is always our goal at Tillsonburg Hydro Inc. (THI) and in this effort we are pleased to announce our new customer engagement portal. The new web-based software will allow customers access to more self-serve options while utilizing an intuitive interface for easy navigation across the portal.

Specifically customers can:

• Access / Review / Print - current and historical bills (January 2018 onward)
• Make payments (online banking or credit card)
• Compare water and electricity usage to previous invoices and billing period
• Identify common causes for increased usage
• Access smart meter information (current price, yesterday’s usage)
• Access account transaction history
• Compare invoices to other usage profiles in your area
• Register for E-billing
• Set-up usage and cost notifications
• Manage multiple bills from 1 log-in
• Provide guest access to people you deem appropriate

Starting on March1, 2019 the ECare service will be decommissioned and commencing on March 4, 2019 customers can access the new “MY ACCOUNT” link on the top of our web page.

Your current log-in (for ECare) will be active and by clicking the “Forgot Password” link, you can start the process of selecting your new password and then access the new portal.

While the process is designed to be user friendly, if you experience any difficulty in accessing the new portal, please call 519-688-3009 (8am -5pm Monday to Friday) and our Customer Service Team will be ready to assist you.

Once you have gained access to the new Customer Portal, you will find a “Point & Click” style software that is designed for easy navigation. Again, if you have any questions don’t hesitate to contact our Customer Service Team for assistance.

Sincerely,
Your THI Customer Service Team

Click here to download Tender Documentation.

Tillsonburg Hydro Inc. (THI), has completed the 2019 Customer Satisfaction Survey. THI appreciates the time that our valued customers have taken to provide information that will assist in modeling our future customer delivery and customer service approach.

 

Proposed May 1, 2019 Tariff of Rates and Charges 

Click here to view the application letter

Click here  to view the May 1st 2019 rate changes

Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2019 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.

Tillsonburg Hydro Inc is organizing a lunch and learn meeting to discuss changes to the System Expansion Rules utilized by Tillsonburg Hydro Inc starting in 2019. The topic covered will include:

Please see the new Time of Use rates below effective November 1st, 2018.

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2017, which was published by the Ontario Energy Board on Oct. 5, 2018.

 

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table

 

To view the Tillsonburg Hydro 2017 Scorecard click here.

Tillsonburg Hydro Inc. Board of Directors presented a $5,000 cheque to Jane Ann McLean and Walter Kleer for the J.L. Scott McLean Memorial Trust for the purposes of the J.L. Scott McLean Outdoor Recreation Pad in Memorial Park.  The Board wanted to make a donation in Scott’s name in recognition of his years of Service on the Tillsonburg Hydro Board.

Click here to view the application document.

Tillsonburg Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February 2018. You may receive a telephone call from a third-party company, Advanis, who is doing interviews on our behalf. We encourage you to participate in this important project. Should you have any questions, please contact Ian McKenzie – Finance Regulatory Affairs Manager at 519-688-3009 ext. 3229.

Some Distribution Companies in Ontario have experienced text message scam targeting electricity customers.

Electricity customers have reported receiving text messages from individuals claiming to represent various local electricity distribution companies. The text informs customers they have received a refund on their account. The scam message instructs customers to follow a link to accept the refund via e-Transfer.

Tillsonburg Hydro remind customers that we do not provide account updates via text message. Local electricity distribution companies will issue credit refunds on active accounts, but do not provide account updates to customers via text message.

Tillsonburg Hydro does not:

Ask for credit card information over the phone or accept gift cards as acceptable forms of payment
Ask for bank or electricity account balance information via text message, email or fax
Send text message notifications to customers


Customers who receive a text message from a local distribution company should not click on the fraudulent link in the message. Customers should also not provide any personal information, credit card account numbers or account balance information. Do not respond to any suspicious text messages and notify your local hydro utility when possible. If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit www.antifraudcentre.ca.


If you have questions about the billing and payment process and/or your account balance, please call Tillsonburg Hydro directly at 519-842-9200

For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.

To view the Tillsonburg Hydro 2016 Scorecard click here.

2016 Ontario Electricity Supply Mix PDF download

TAKE NOTICE that the annual meeting (the “Meeting”) of the holders of common shares of Tillsonburg Hydro Inc. (the “Corporation”) will be held on June 27, 2017, 10:00 am, at the offices of the Corporation, 200 Broadway, 2nd Floor, Council Chambers, Tillsonburg, Ontario for the following purposes:

(a) Consideration and approval of the Minutes of the Annual General Meeting of Tillsonburg Hydro Inc. of June 21, 2016; and

(b) To receive the audited financial statements of Tillsonburg Hydro Board for the year ended December 31, 2016, together with the report of the auditor thereon; and

(c) To appoint an auditor of Tillsonburg Hydro Inc. for the ensuing year; and

(d) Election of the Directors of Tillsonburg Hydro Inc. Board; and

(e) To appoint Legal Counsel for Tillsonburg Hydro Inc. for the ensuing year; and

(c) To consider such other matters as may properly come before the Meeting.

Every shareholder entitled to vote at a meeting of shareholders may by means of a proxy appoint a proxyholder or proxyholders or one or more alternate proxyholders, who need not be shareholders, as its nominee to attend and act at the meeting in the manner, to the extent and with the authority conferred by the proxy.

The form of proxy may be in any form which complies with the regulations made under the Business Corporations Act (Ontario).

Dated this 9th day of June, 2017.

BY ORDER OF THE BOARD OF DIRECTORS

Donna Wilson
Secretary
Tillsonburg Hydro Inc.

Tillsonburg Hydro Inc. (THI) is proposing to amend its Conditions of Service document. The version currently being utilized was last updated in 2012 and requires revision to keep pace with the rapidly changing Ontario Electricity Sector.

The proposed Conditions of Service document can be found by clicking here

Tillsonburg Hydro Inc., will be accepting comments until the end of business (5:00 p.m.) on Friday, June 30, 2017.

Tillsonburg Hydro is providing the following information to ensure our customers are aware of the minimum standards that Tillsonburg Hydro uses for disconnection relating to non-payment of invoices.

Click here to view Ontario Electricity Disconnection