Rate Change Application Information to the Ontario Energy Board Effective May 1, 2020 has been published, click for further details.

The new time of use rates effective 1st November 2019 are now available on our website. Full details can be found at https://www.tillsonburghydro.ca/about-us/rates

To view the Tillsonburg Hydro 2018 Scorecard click here.

Our updated conditions of service have now been released and are available here

To view our updated net metering information click here.

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 26, 2019.

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table

Please be advised that the Customer Service Centre is not able to take Tillsonburg Hydro payments today after 4:30 p.m. due to system upgrades. Other payments are not affected. Service is expected to resume by 8:00 a.m. on Friday, June 15.

We're updating our Conditions of Service

Our Conditions of Service describes how we do business with our customers. We have updated our Conditions of Service as a result of recent changes within the energy industry.

Your feedback is important - we are interested in your thoughts on the updates.

The updated Conditions of Service can be found by clicking here along with the Summary of Changes.

Feedback and comments can be provided by:

· By Email: utilitybilling@tillsonburg.ca

· By telephone at 519-688-3009 X 3229

· In person at: 10 Lisgar Ave, Tillsonburg ON N4G5A5, c/o Conditions of Service

Please share your comments and feedback by Aug 30, 2019.

Thank you for taking the time to help us serve you better.

EXTERNAL AUDIT SERVICES FOR THE TOWN OF TILLSONBURG & TILLSONBURG HYDRO INC.

CLOSING DATE: 2:00 p.m. May16, 2019

Query Deadline: May 9, 2019

ONLINE SUBMISSIONS ONLY

Bid documents and details may be obtained at tillsonburg.bidsandtenders.ca

THI account holders, there are people calling account holders from a number appearing to be a Town of Tillsonburg number stating you will be disconnected if you don't send payment. Please check with our team directly prior to issuing any payments.

Any customers with questions or concerns regarding their account are asked to our customer service team at 519-688-3009 weekdays from 8:00 a.m. to 5:00 p.m.

The Annual General Meeting of Tillsonburg Hydro Inc. (THI) is scheduled for June 25, 2019. Anyone seeking election for Director to serve on the Board should provide interest at this time. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Accounting and Legal would be desirable.

Interested applicants are asked to provide their resume, including relevant experience, no later than May 24, 2019, to Donna Wilson, Board Secretary, 200 Broadway, Tillsonburg, ON, N4G 4R5 or dewilson@tillsonburg.ca.

SUPPLY AND DELIVERY OF A 55 FOOT STACKED BOOM UTILITY BUCKET TRUCK
CLOSING DATE: 2:00 p.m. May 8 , 2019
Query Deadline: 2:00 p.m. April 26, 2019
ONLINE SUBMISSIONS ONLY

CLICK HERE FOR DETAILS

Providing best-in-class customer service is always our goal at Tillsonburg Hydro Inc. (THI) and in this effort we are pleased to announce our new customer engagement portal. The new web-based software will allow customers access to more self-serve options while utilizing an intuitive interface for easy navigation across the portal.

Specifically customers can:

• Access / Review / Print - current and historical bills (January 2018 onward)
• Make payments (online banking or credit card)
• Compare water and electricity usage to previous invoices and billing period
• Identify common causes for increased usage
• Access smart meter information (current price, yesterday’s usage)
• Access account transaction history
• Compare invoices to other usage profiles in your area
• Register for E-billing
• Set-up usage and cost notifications
• Manage multiple bills from 1 log-in
• Provide guest access to people you deem appropriate

Starting on March1, 2019 the ECare service will be decommissioned and commencing on March 4, 2019 customers can access the new “MY ACCOUNT” link on the top of our web page.

Your current log-in (for ECare) will be active and by clicking the “Forgot Password” link, you can start the process of selecting your new password and then access the new portal.

While the process is designed to be user friendly, if you experience any difficulty in accessing the new portal, please call 519-688-3009 (8am -5pm Monday to Friday) and our Customer Service Team will be ready to assist you.

Once you have gained access to the new Customer Portal, you will find a “Point & Click” style software that is designed for easy navigation. Again, if you have any questions don’t hesitate to contact our Customer Service Team for assistance.

Sincerely,
Your THI Customer Service Team

Click here to download Tender Documentation.

Tillsonburg Hydro Inc. (THI), has completed the 2019 Customer Satisfaction Survey. THI appreciates the time that our valued customers have taken to provide information that will assist in modeling our future customer delivery and customer service approach.

 

Proposed May 1, 2019 Tariff of Rates and Charges 

Click here to view the application letter

Click here  to view the May 1st 2019 rate changes

Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2019 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.

Tillsonburg Hydro Inc is organizing a lunch and learn meeting to discuss changes to the System Expansion Rules utilized by Tillsonburg Hydro Inc starting in 2019. The topic covered will include:

Please see the new Time of Use rates below effective November 1st, 2018.

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2017, which was published by the Ontario Energy Board on Oct. 5, 2018.

 

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table