Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2021 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.

Click Here to view the Application to the Ontario Energy Board (Rate Change Application Effective May 1, 2021)

It has come to the attention of Tillsonburg Hydro, that customers (business currently) are getting phone calls about the disconnection of service for non-payment from an illegitimate source. The callers are referencing Hydro One as opposed to Tillsonburg Hydro. Please be advised that Tillsonburg Hydro communicates any potential disconnections through written correspondence 48-hours prior to any disconnection activity, as opposed to phone calls, and that only Tillsonburg Hydro has the authority to disconnect power for non-payment issues.

 

Please consider these facts and be extremely cautious about sharing any personal information with any party over the phone.

 

If you have any concerns about the legitimacy of information with respect to The Town of Tillsonburg or Tillsonburg Hydro, please call our customer service centre at 519-688-3009 to discuss the issue with one of staff members.

New Tillsonburg Hydro Distribution Rates (Effective November 1, 2020) - Click for Details.

Please see links below to our time of use tiered customer choice information. 

• Election Form
• Background Information

Please mail the completed form to: Tillsonburg Hydro Inc, 10 Lisgar Ave, Tillsonburg ON N4G5A5 or emailed to utilitybilling@tillsonburg.ca.

Please click the link in order to view the 2019 Tillsonburg Hydro Scorecard

No one likes paying electricity and water bills—so when a monthly bill seems higher than usual, we understand your concern. Here are some things to keep in mind when reviewing your utility bill.

 

The COVID-19 effect

On March 24, 2020, residential, farm and small business customers began paying 10.1¢/kWh—or the Off-Peak rate—under the OEB’s Regulated Price Plan (RPP). This temporary COVID-19 relief measure was put in place by the Government of Ontario, and was later extended to May 31, 2020. The rate applied regardless of the time the electricity was consumed.

 

On June 1, the Government of Ontario changed the rate for residential, farm and small business customers to 12.8¢/kWh—resulting in a 27% difference between May and June bills.

 

The impact of weather

July and August this year were hot, humid and dry. When the weather is hot, the demand for electricity rises—due to increased fan and air conditioner use. The demand for water also increases as people tend to do laundry more often, and water plants, gardens and lawns with greater frequency.

 

Count the days

The number of days reflected on your utility bill can range from 25 to 35 days, depending on the calendar, and the impact of statutory holidays. If you’re comparing invoices from month to month, be sure to note the number of days, and the usage shown for each month. You’ll find the following pieces of information on every invoice:

 

• Current read date (when your meter was read for this bill)
• Previous read date (when your meter was read for your previous bill)
• The usage for the period

 

Estimated water usage

In August, all water bills were estimated. Please rest assured that meter readings will be obtained in September and the next water invoice will show actual consumption over the period. 

Billing change

A small group of Tillsonburg residents received a two-month water billing last month as a result of internal process changes. If you were affected, your next bill will show only one month.

We’re here for you

We trust this information is helpful to you as you review your bill and manage your future electricity and water consumption. If you have questions, or need further clarification regarding your account, please call the Tillsonburg Customer Service Centre at 519.688.3009, between 8:00 a.m. and 5:00 p.m., Monday to Friday.

TAKE NOTICE that the annual meeting (the “Meeting”) of the holders of common shares of Tillsonburg Hydro Inc. (the “Corporation”) will be held on Tuesday, June 30 at 12:00 p.m., via electronic method, for the following purposes:

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.