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January 19, 2020 3AM to 5AM – Scheduled Power Outage

Hydro One requires a scheduled power outage on January 19, 2020 from 3 am to 5 am.  Please note the times are estimates and may extend longer depending on how the work progresses. The outage will impact all of Tillsonburg Hydro Inc. distribution area and will impact all of Tillsonburg and some surrounding areas. Hydro One Customers should reach out to Hydro One to confirm any impact to service directly.

 

Tillsonburg Hydro understands that any loss of electricity impacts everyone home and business and the scheduled outage occurring early in the morning of January 19th is an attempt to minimize impact to our customers.

 

If you have any questions, please contact the Customer Service Centre at 519-688-3009.

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Electrical Safety Awareness Survey

Please be advised that Tillsonburg Hydro will be conducting the 2020 electrical safety awareness survey during the first quarter of 2020. Tillsonburg Hydro has contracted with ADVANIS to conduct this survey and if you receive a phone call, please participate if you are so inclined.

 

If you have any questions, please call our customer service line at 519-688-3009.

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The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts

The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts. 

The form which can be downloaded below needs to be completed to ensure customers received the maximum amount of rebate as outlined in Ontario Regulation 363/16.

 

Please review this form, complete and return to Tillsonburg Hydro prior to January 31, 2020.

 

If you have any questions, please call our office.

Download the form here.

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Rate Change Application to the Ontario Energy Board

Rate Change Application Information to the Ontario Energy Board Effective May 1, 2020 has been published, click for further details.
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397 Hits

New Time Of Use Rates Posted

The new time of use rates effective 1st November 2019 are now available on our website. Full details can be found at https://www.tillsonburghydro.ca/about-us/rates
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290 Hits

Tillsonburg Hydro 2018 Scorecard

To view the Tillsonburg Hydro 2018 Scorecard click here.
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192 Hits

Conditions Of Service Update

Our updated conditions of service have now been released and are available here
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345 Hits

Net metering application process updated

To view our updated net metering information click here.
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381 Hits

Electricity Fact - Ontario’s System-Wide Electricity Supply Mix: 2018 Data

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 26, 2019.

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table



Hydro Final web

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Customer Service Notice

Please be advised that the Customer Service Centre is not able to take Tillsonburg Hydro payments today after 4:30 p.m. due to system upgrades. Other payments are not affected. Service is expected to resume by 8:00 a.m. on Friday, June 15.
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NOTICE OF CHANGE TO CONDITIONS OF SERVICE DOCUMENT

We're updating our Conditions of Service

Our Conditions of Service describes how we do business with our customers. We have updated our Conditions of Service as a result of recent changes within the energy industry.

Your feedback is important - we are interested in your thoughts on the updates.

The updated Conditions of Service can be found by clicking here along with the Summary of Changes.

Feedback and comments can be provided by:

· By Email: utilitybilling@tillsonburg.ca

· By telephone at 519-688-3009 X 3229

· In person at: 10 Lisgar Ave, Tillsonburg ON N4G5A5, c/o Conditions of Service

Please share your comments and feedback by Aug 30, 2019.

Thank you for taking the time to help us serve you better.

Hydro Final web
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REQUEST FOR PROPOSAL #RFP 2019-004

EXTERNAL AUDIT SERVICES FOR THE TOWN OF TILLSONBURG & TILLSONBURG HYDRO INC.

CLOSING DATE: 2:00 p.m. May16, 2019

Query Deadline: May 9, 2019

ONLINE SUBMISSIONS ONLY

Bid documents and details may be obtained at tillsonburg.bidsandtenders.ca
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Phone Scam

THI account holders, there are people calling account holders from a number appearing to be a Town of Tillsonburg number stating you will be disconnected if you don't send payment. Please check with our team directly prior to issuing any payments.

Any customers with questions or concerns regarding their account are asked to our customer service team at 519-688-3009 weekdays from 8:00 a.m. to 5:00 p.m.
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The Annual General Meeting of Tillsonburg Hydro Inc.

The Annual General Meeting of Tillsonburg Hydro Inc. (THI) is scheduled for June 25, 2019. Anyone seeking election for Director to serve on the Board should provide interest at this time. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Accounting and Legal would be desirable.


Interested applicants are asked to provide their resume, including relevant experience, no later than May 24, 2019, to Donna Wilson, Board Secretary, 200 Broadway, Tillsonburg, ON, N4G 4R5 or dewilson@tillsonburg.ca.

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REQUEST FOR TENDER RFT2019-010

SUPPLY AND DELIVERY OF A 55 FOOT STACKED BOOM UTILITY BUCKET TRUCK
CLOSING DATE: 2:00 p.m. May 8 , 2019
Query Deadline: 2:00 p.m. April 26, 2019
ONLINE SUBMISSIONS ONLY

CLICK HERE FOR DETAILS
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THI’s New Customer Engagement Portal

Providing best-in-class customer service is always our goal at Tillsonburg Hydro Inc. (THI) and in this effort we are pleased to announce our new customer engagement portal. The new web-based software will allow customers access to more self-serve options while utilizing an intuitive interface for easy navigation across the portal.

Specifically customers can:

  • Access / Review / Print - current and historical bills (January 2018 onward)
  • Make payments (online banking or credit card)
  • Compare water and electricity usage to previous invoices and billing period
  • Identify common causes for increased usage
  • Access smart meter information (current price, yesterday’s usage)
  • Access account transaction history
  • Compare invoices to other usage profiles in your area
  • Register for E-billing
  • Set-up usage and cost notifications
  • Manage multiple bills from 1 log-in
  • Provide guest access to people you deem appropriate

Starting on March1, 2019 the ECare service will be decommissioned and commencing on March 4, 2019 customers can access the new “MY ACCOUNT” link on the top of our web page.

Your current log-in (for ECare) will be active and by clicking the “Forgot Password” link, you can start the process of selecting your new password and then access the new portal.

While the process is designed to be user friendly, if you experience any difficulty in accessing the new portal, please call 519-688-3009 (8am -5pm Monday to Friday) and our Customer Service Team will be ready to assist you.

Once you have gained access to the new Customer Portal, you will find a “Point & Click” style software that is designed for easy navigation. Again, if you have any questions don’t hesitate to contact our Customer Service Team for assistance.

Sincerely,
Your THI Customer Service Team

Hydro Final web
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REQUEST FOR TENDER #RFT 2019-006

Click here to download Tender Documentation.
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568 Hits

2019 Customer Satisfaction Survey Complete

Tillsonburg Hydro Inc. (THI), has completed the 2019 Customer Satisfaction Survey. THI appreciates the time that our valued customers have taken to provide information that will assist in modeling our future customer delivery and customer service approach.
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Application to the Ontario Energy Board (Rate Change Effective May 1, 2019)

 

Proposed May 1, 2019 Tariff of Rates and Charges 

Click here to view the application letter

Click here  to view the May 1st 2019 rate changes

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509 Hits

Tillsonburg Hydro – Customer Survey

Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2019 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.
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575 Hits