Some energy customers have reported receiving calls from scammers referencing the OEB’s CEAP program webpages and then falsely telling customers that a home inspection is required in order to qualify. Home inspections are not required to qualify for CEAP or CEAP-SB, nor does the OEB conduct home inspections or call customers to promote the program.
Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email utilitybilling@tillsonburg.ca. Forms are also available at our office if required. (NOTE: forms will be processed as received)
Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.
COVID-19 Energy Assistance Program (CEAP)
CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.
The program is funded by the government of Ontario ($9 million).
Residential electricity consumers are eligible for CEAP if they meet the following criteria:
Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2021 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.
It has come to the attention of Tillsonburg Hydro, that customers (business currently) are getting phone calls about the disconnection of service for non-payment from an illegitimate source. The callers are referencing Hydro One as opposed to Tillsonburg Hydro. Please be advised that Tillsonburg Hydro communicates any potential disconnections through written correspondence 48-hours prior to any disconnection activity, as opposed to phone calls, and that only Tillsonburg Hydro has the authority to disconnect power for non-payment issues.
Please consider these facts and be extremely cautious about sharing any personal information with any party over the phone.
If you have any concerns about the legitimacy of information with respect to The Town of Tillsonburg or Tillsonburg Hydro, please call our customer service centre at 519-688-3009 to discuss the issue with one of staff members.
No one likes paying electricity and water bills—so when a monthly bill seems higher than usual, we understand your concern. Here are some things to keep in mind when reviewing your utility bill.
The COVID-19 effect
On March 24, 2020, residential, farm and small business customers began paying 10.1¢/kWh—or the Off-Peak rate—under the OEB’s Regulated Price Plan (RPP). This temporary COVID-19 relief measure was put in place by the Government of Ontario, and was later extended to May 31, 2020. The rate applied regardless of the time the electricity was consumed.
On June 1, the Government of Ontario changed the rate for residential, farm and small business customers to 12.8¢/kWh—resulting in a 27% difference between May and June bills.
The impact of weather
July and August this year were hot, humid and dry. When the weather is hot, the demand for electricity rises—due to increased fan and air conditioner use. The demand for water also increases as people tend to do laundry more often, and water plants, gardens and lawns with greater frequency.
Count the days
The number of days reflected on your utility bill can range from 25 to 35 days, depending on the calendar, and the impact of statutory holidays. If you’re comparing invoices from month to month, be sure to note the number of days, and the usage shown for each month. You’ll find the following pieces of information on every invoice:
Estimated water usage
In August, all water bills were estimated. Please rest assured that meter readings will be obtained in September and the next water invoice will show actual consumption over the period.
Billing change
A small group of Tillsonburg residents received a two-month water billing last month as a result of internal process changes. If you were affected, your next bill will show only one month.
We’re here for you
We trust this information is helpful to you as you review your bill and manage your future electricity and water consumption. If you have questions, or need further clarification regarding your account, please call the Tillsonburg Customer Service Centre at 519.688.3009, between 8:00 a.m. and 5:00 p.m., Monday to Friday.
TAKE NOTICE that the annual meeting (the “Meeting”) of the holders of common shares of Tillsonburg Hydro Inc. (the “Corporation”) will be held on Tuesday, June 30 at 12:00 p.m., via electronic method, for the following purposes:
The Government originally announced that all Regulated Price Plan – Time of Use customers would pay “OFF-Peak” pricing 24 hours a day, 7 days a week from March 24, 2020 to May 7, 2020. Yesterday the Government announced an extension of these relief measures until May 31, 2020.
A detailed release can be found here
Please call our Customer Service Team for any questions at 519-688-3009, Monday to Friday 8 am to 5 pm.
Deferral of Global Adjustment (GA) charges
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly
in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.
