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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.
The program is funded by the government of Ontario ($9 million).
Residential electricity consumers are eligible for CEAP if they meet the following criteria:

1. Consumer must have an account with an electricity distributor or a USMP.  Only the account holder (i.e. the customer) can submit an application for the CEAP credit.
2. If the customer did have overdue amounts prior to March 17, 2020 in respect to electricity charges, the customer made at least partial payments on these overdue amounts.
3. As of the day of applying, customer has overdue amounts owing for electricity charges from at least two electricity bills since March 17, 2020.
4. Customer or the customer’s spouse / common-law partner (who must share the same address with the customer)qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) at any point after March 17, 2020.
5. Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email Forms are also available at our office if required. (NOTE: forms will be processed as received)

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.

Click here to download the application form.

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