Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 26, 2019.
For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)
Cick here to download the information table
Our Conditions of Service describes how we do business with our customers. We have updated our Conditions of Service as a result of recent changes within the energy industry.
Your feedback is important - we are interested in your thoughts on the updates.
The updated Conditions of Service can be found by clicking here along with the Summary of Changes.
Feedback and comments can be provided by:
· By Email: utilitybilling@tillsonburg.ca
· By telephone at 519-688-3009 X 3229
· In person at: 10 Lisgar Ave, Tillsonburg ON N4G5A5, c/o Conditions of Service
Please share your comments and feedback by Aug 30, 2019.
Thank you for taking the time to help us serve you better.

CLOSING DATE: 2:00 p.m. May16, 2019
Query Deadline: May 9, 2019
ONLINE SUBMISSIONS ONLY
Bid documents and details may be obtained at tillsonburg.bidsandtenders.ca
Any customers with questions or concerns regarding their account are asked to our customer service team at 519-688-3009 weekdays from 8:00 a.m. to 5:00 p.m.
The Annual General Meeting of Tillsonburg Hydro Inc. (THI) is scheduled for June 25, 2019. Anyone seeking election for Director to serve on the Board should provide interest at this time. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Accounting and Legal would be desirable.
Interested applicants are asked to provide their resume, including relevant experience, no later than May 24, 2019, to Donna Wilson, Board Secretary, 200 Broadway, Tillsonburg, ON, N4G 4R5 or dewilson@tillsonburg.ca.
CLOSING DATE: 2:00 p.m. May 8 , 2019
Query Deadline: 2:00 p.m. April 26, 2019
ONLINE SUBMISSIONS ONLY
CLICK HERE FOR DETAILS
Specifically customers can:
- Access / Review / Print - current and historical bills (January 2018 onward)
- Make payments (online banking or credit card)
- Compare water and electricity usage to previous invoices and billing period
- Identify common causes for increased usage
- Access smart meter information (current price, yesterday’s usage)
- Access account transaction history
- Compare invoices to other usage profiles in your area
- Register for E-billing
- Set-up usage and cost notifications
- Manage multiple bills from 1 log-in
- Provide guest access to people you deem appropriate
Starting on March1, 2019 the ECare service will be decommissioned and commencing on March 4, 2019 customers can access the new “MY ACCOUNT” link on the top of our web page.
Your current log-in (for ECare) will be active and by clicking the “Forgot Password” link, you can start the process of selecting your new password and then access the new portal.
While the process is designed to be user friendly, if you experience any difficulty in accessing the new portal, please call 519-688-3009 (8am -5pm Monday to Friday) and our Customer Service Team will be ready to assist you.
Once you have gained access to the new Customer Portal, you will find a “Point & Click” style software that is designed for easy navigation. Again, if you have any questions don’t hesitate to contact our Customer Service Team for assistance.
Sincerely,
Your THI Customer Service Team

Proposed May 1, 2019 Tariff of Rates and Charges
Click here to view the application letter
Click here to view the May 1st 2019 rate changes
Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2017, which was published by the Ontario Energy Board on Oct. 5, 2018.
For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)
Cick here to download the information table

Tillsonburg Hydro Inc. Board of Directors presented a $5,000 cheque to Jane Ann McLean and Walter Kleer for the J.L. Scott McLean Memorial Trust for the purposes of the J.L. Scott McLean Outdoor Recreation Pad in Memorial Park. The Board wanted to make a donation in Scott’s name in recognition of his years of Service on the Tillsonburg Hydro Board.