Tillsonburg Hydro is providing the following information to ensure our customers are aware of the minimum standards that Tillsonburg Hydro uses for disconnection relating to non-payment of invoices.

Click here to view Ontario Electricity Disconnection

A sort video helping you to learn about your electricity bill and local power grid with Tessa:

Tillsonburg Hydro is providing the following information to ensure our customers are aware Provincial portion of HST rebate approved by the Provincial Government.

For electricity consumption on or after January 1, 2017, a rebate equal to the 8% provincial portion of the HST will be included on the “eligible” account bills. An Eligible Account is defined within the Act as:

“eligible account” means, in respect of a consumer, an account with an electricity vendor, or with a person prescribed by the regulations, for the provision of electricity in Ontario if,

(a) the consumer has a demand for electricity of 50 kilowatts or less, or such other amount of demand for electricity as may be prescribed,

(b) the consumer annually uses not more than 250,000 kilowatt hours of electricity, or such other amount of use of electricity as may be prescribed,

(c) the consumer,

(d) the account relates to,

(e) the consumer or the account satisfies such conditions as may be prescribed by the regulations; (“compte admissible”)
Residential and Small commercial (demand less than 50 kW monthly) will have this credit appear on their bill automatically and don’t require any immediate action.

Multi-Unit residential accounts will be required to complete a “Self-Declaration Form” which can be downloaded here , to ensure the appropriate credits will be applied to accounts.

If you have any other questions, please contact Tillsonburg Hydro directly at 519-688-3009.

Please see the link below to the Ontario Energy Board application for rate change.

Applications to the Ontario Energy Board (Rate Change Application Effective May 1, 2017)

Dear Valued Customer

Tillsonburg Hydro Inc (THI) is now accepting applications for Distributed Generation Projects! THI is pleased to inform all of our valued customers that the restriction on the Hydro One Networks Inc (HONI) owned Tillsonburg Transformer Station (TS) for customers to connect distributed generation has been lifted. As a result THI can begin accepting applications for projects that involve connection of Distributed Generation.

The Ontario Energy Board uses scorecards to encourage electricity distributors to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value.

The scorecard includes traditional metrics such as frequency of power outages, financial performance and costs per customer.

The 2015 Scorecard can be downloaded here.

 

It has been brought to our attention that someone is contacting our customers and representing themselves as Tillsonburg Hydro employees. The fraudulent call may come from a 1-800 number. Your call display may even show Tillsonburg Hydro. If you are contacted by someone claiming to be a Tillsonburg Hydro employee and demanding immediate payment to avoid disconnection or asking that you send immediate payment to a transit number or to provide a credit card number, please do not provide any personal information.

Tillsonburg, ON – The Town of Tillsonburg is pleased to announce that Michael Desroches will begin overseeing the Town’s hydro operations effective August 15, 2016.

Tillsonburg Hydro (THI) is carrying out a strategic planning process and is looking for input from its customers and the community. 

Please take a few minutes to answer the following questions. The answers you provide will help us:

• identify our most important goals and objectives for the next 2-3 years
• develop action plans to achieve these goals
• establish a set of corporate measures to monitor progress

Instructions:

There is no right or wrong answer to any question. Please answer in a way that best reflects your opinions, based on the knowlege you have of Tillsonburg Hydro and the electricity industry.

There is no place on the survey for your name. With a completely anonymous survey, we hope you will feel comfortable being forthright and honest, and will contribute your thoughts and ideas freely.

Please click here to complete the survey

Tillsonburg Hydro Inc. has arranged to have bills delivered to your home, if / when a Postal Service interruption occurs. If you are registered for E-Bill invoice delivery, this service will continue as well. This effort will ensure that customers will continue to receive invoices providing usage information and account balances required to be paid.
 
Payment options include bank payments and cheque or cash payments at our Customer Service Centre (10 Lisgar Ave, Tillsonburg ON). Please remember not to mail payments during any Postal Service interruption.
 
As always, our customer service team is available to answer any questions at 519-842-9200.

The Shareholder of Tillsonburg Hydro Inc. (THI), being The Corporation of the Town of Tillsonburg is seeking applications for Directors Positions to serve on its Board until the Annual General Meeting in June, 2017. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Human Resource, Legal, Accounting, Corporate Governance experience or Industry Knowledge would be desirable. Interested applicants are asked to provide their resume, including relevant experience, no later than June 8th, 2016, to Donna Wilson, Town Clerk, 200 Broadway, 2nd Floor, Tillsonburg, ON, N4G 4R5 or dewilson@tillsonburg.ca.

 

Tillsonburg Hydro Inc. would like to inform all of our valued customers of an upcoming planned Electricity transmission outage. Hydro One Networks Inc. (HONI) has notified Tillsonburg Hydro Inc. it has a planned transmission outage as part of a system upgrade scheduled for Sunday May 29th, 2016 from 5:00am to 9:00am. HONI has also advised that this outage is weather permitting and may be cancelled and rescheduled up to and including the day of the outage.

Tillsonburg Hydro Inc. endeavors to inform all of our valued customers of any changes to HONI’s planned transmission outages where/when possible. Advertisements have also been scheduled in Tillsonburg News and can be found on our website Tillsonburghydro.ca.

Tillsonburg Hydro Inc thanks you for your understanding.

It has been brought to our attention that someone is contacting our customers and representing themselves as Tillsonburg Hydro employees. The fraudulent call may come from a 1-800 number. Your call display may even show Tillsonburg Hydro. If you are contacted by someone claiming to be a Tillsonburg Hydro employee and demanding immediate payment to avoid disconnection or asking that you send immediate payment to a transit number or to provide a credit card number, please do not provide any personal information.

Tillsonburg Hydro is reminding customers that we do contact customers regarding overdue balances, but that we do not collect credit card or bank account information over the telephone by a live agent. Customers are reminded that if they receive a call from someone representing Tillsonburg Hydro and you have doubt, hang up and call back at 519-688-3009 or 519-842-9200, Monday through Friday from 8:00 AM to 5:00 PM.​

 

Toronto, ON – April 14, 2016 – Today, the Ontario Energy Board (OEB) announced new time- of-use (TOU) electricity prices for households and small businesses starting May 1. The price is increasing by approximately $3.13 per month on the “Electricity” line, and about 2.5% on the total bill, for a household that consumes 750 kWh per month.

Ontarians consumed less electricity than expected over the recent milder winter. As a result of lower usage, Regulated Price Plan (RPP) prices did not recover the full cost of serving RPP customers. One of the main reasons prices are increasing in May is to recover this shortfall.

Tillsonburg Hydro Distribution Rates (Effective May 1, 2016)

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Did you know a desktop computer running 24/7 can burn through $150 worth of electricity over five years?

Setting your computer to ‘sleep’ or hibernate mode instead of using a screen saver can help you use less electricity during periods of inactivity. Or better yet, make it a habit to turn all devices off when you’re finished with them—including game consoles and TVs.

The OEB is alerting Ontarians to a possible telephone scam. The OEB has received reports that individuals, claiming to be affiliated with the Ontario Electricity Support Program (OESP), were calling to request access into consumers’ homes. In two incidents last week, residents were contacted about the OESP, and notified that a home inspection was a condition of the program.

This week residents can expect to start receiving calls for a safety survey that has been mandated by the Ontario Energy Board. The survey results need to be categorized into some generic age ranges. If called, you will be asked your age and/or birth year as well as confirming your postal code. Following these categorization questions will be some specific questions regarding your knowledge of electrical safety issues. While not all residents will be called, we appreciate your co-operation in assisting Tillsonburg Hydro in completing this survey. If you have any questions, please call our Customer Service office at 519-842-9200.

DEPARTMENT: Hydro

LOCATION: 10 Lisgar Ave

POSTING #: HR 6.16

STATUS: Full Time (40 hours/week)

REPORTS TO: Operations/Utility Manager

GRADE: 10 ($30.28 to $36.69)

POSTING PERIOD: January 8, 2016 to January 22, 2016

NOTE: Interested applicants are invited to submit their resumes in confidence to the HR Manager by 4:30pm on the last day of the posting. All applications must include the posting number.