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COVID-19 Energy Assistance Program (CEAP)

CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.

The program is funded by the government of Ontario ($9 million).

Residential electricity consumers are eligible for CEAP if they meet the following criteria:

1. Consumer must have an account with an electricity distributor or a USMP. Only the account holder (i.e. the customer) can submit an application for the CEAP credit.

2. Customer had no overdue amount on his/her electricity bill in respect of electricity charges on March 17, 2020, the date the Provincial Emergency was declared, and the account was not enrolled in an-OEB prescribed arrears payment agreement (APA) or any other payment plans for amounts owing for electricity charges prior to March 17, 2020.

3. As of the day of applying, customer has overdue amounts owing for electricity charges from at least two electricity bills since March 17, 2020.

4. Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

5. Customer or the customer’s spouse / common-law partner (who must share the same address with the customer):

Is unemployed at the time of the CEAP application, and;
Qualified for the Canada Emergency Response Benefit (CERB) or
Received Employment Insurance (EI) after March 17, 2020
Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email Forms are also available at our office if required. (NOTE: forms will be processed as received)

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.

Click here to download the application form.

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.


This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.


Bill Insert Fall 2019 English

Click here to Download the time of use insert

Tiered Rates

A very small number of Ontario electricity customers are billed using tiered rates. Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below shows the rates and tiers for each type of customer:

Residential (effective November 1, 2019)

Other Rate Information