NavigationExplore content areaExplore footer area

logo

AAA

COVID-19 Energy Assistance Program – Small Business (CEAP-SB)

 

  • CEAP-SB is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic. 
  • The program is funded by the government of Ontario ($8 million).
  • Eligibility requirements are contained in the application form

 

Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email utilitybilling@tillsonburg.ca. Forms are also available at our office if required. (NOTE: forms will be processed as received)

 

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.


COVID-19 Energy Assistance Program (CEAP)


CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.


The program is funded by the government of Ontario ($9 million).


Residential electricity consumers are eligible for CEAP if they meet the following criteria:

1. Consumer must have an account with an electricity distributor or a USMP. Only the account holder (i.e. the customer) can submit an application for the CEAP credit.


2. Customer had no overdue amount on his/her electricity bill in respect of electricity charges on March 17, 2020, the date the Provincial Emergency was declared, and the account was not enrolled in an-OEB prescribed arrears payment agreement (APA) or any other payment plans for amounts owing for electricity charges prior to March 17, 2020.


3. As of the day of applying, customer has overdue amounts owing for electricity charges from at least two electricity bills since March 17, 2020.


4. Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.


5. Customer or the customer’s spouse / common-law partner (who must share the same address with the customer):


Is unemployed at the time of the CEAP application, and;
Qualified for the Canada Emergency Response Benefit (CERB) or
Received Employment Insurance (EI) after March 17, 2020
 
Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email utilitybilling@tillsonburg.ca. Forms are also available at our office if required. (NOTE: forms will be processed as received)

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.

Click here to download the application form.

New Electricity Prices for January 1 - April 30, 2021*


These new prices will appear on the Electricity line of your bill and are only for the electricity you use. They do not include other charges like delivery. If you have a contract with an electricity retailer, you pay the price agreed upon in the contract, not the price set by the OEB.

Time-of-Use (TOU) prices per kilowatt hour:

EN 8.5in New Electricity Prices

Tiered prices per kilowatt hour:
EN 8.5in New Electricity Prices copy

* While electricity prices are being reduced, the Ontario Government is also lowering the Ontario Energy Rebate. As a result of these two changes, typical residential customer bills will be held stable.

Click here to download the New Electricity Prices Insert

EMERGENCY COVID-19 RELIEF

During the Ontario lock-down between January 1st and Febuary 22nd, the Government has announced temporary pricing to provide relief to Residential and Small Commercial customers. For this period, all Tiers and Time Blocks (ON / OFF / MID) will be charged at $0.085 / kWh. For full details of the temporary hydro pricing click here.