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The Accessibility for Ontarians with Disabilities Act (AODA) was established in 2005. All organizations must comply with the Accessibility Standards for Customer Service (Ontario Regulation 429/07) by January 1, 2012. These standards are intended to provide accessible customer service to people with various kinds of disabilities. Tillsonburg Hydro has established policies, practices and procedures that will comply with these Standards. Tillsonburg Hydro will continue to treat all customers with dignity and respect and ensure it provides service to people with disabilities.