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Customer Service Notice

Please be advised that the Customer Service Centre is not able to take Tillsonburg Hydro payments today after 4:30 p.m. due to system upgrades. Other payments are not affected. Service is expected to resume by 8:00 a.m. on Friday, June 15.
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NOTICE OF CHANGE TO CONDITIONS OF SERVICE DOCUMENT

We're updating our Conditions of Service

Our Conditions of Service describes how we do business with our customers. We have updated our Conditions of Service as a result of recent changes within the energy industry.

Your feedback is important - we are interested in your thoughts on the updates.

The updated Conditions of Service can be found by clicking here along with the Summary of Changes.

Feedback and comments can be provided by:

· By Email: utilitybilling@tillsonburg.ca

· By telephone at 519-688-3009 X 3229

· In person at: 10 Lisgar Ave, Tillsonburg ON N4G5A5, c/o Conditions of Service

Please share your comments and feedback by Aug 30, 2019.

Thank you for taking the time to help us serve you better.

Hydro Final web
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41 Hits

REQUEST FOR PROPOSAL #RFP 2019-004

EXTERNAL AUDIT SERVICES FOR THE TOWN OF TILLSONBURG & TILLSONBURG HYDRO INC.

CLOSING DATE: 2:00 p.m. May16, 2019

Query Deadline: May 9, 2019

ONLINE SUBMISSIONS ONLY

Bid documents and details may be obtained at tillsonburg.bidsandtenders.ca
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186 Hits

Phone Scam

THI account holders, there are people calling account holders from a number appearing to be a Town of Tillsonburg number stating you will be disconnected if you don't send payment. Please check with our team directly prior to issuing any payments.

Any customers with questions or concerns regarding their account are asked to our customer service team at 519-688-3009 weekdays from 8:00 a.m. to 5:00 p.m.
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161 Hits

The Annual General Meeting of Tillsonburg Hydro Inc.

The Annual General Meeting of Tillsonburg Hydro Inc. (THI) is scheduled for June 25, 2019. Anyone seeking election for Director to serve on the Board should provide interest at this time. THI provides safe and reliable electricity distribution services to residences and business within the Town of Tillsonburg. Interested applicants with skill sets such as Accounting and Legal would be desirable.


Interested applicants are asked to provide their resume, including relevant experience, no later than May 24, 2019, to Donna Wilson, Board Secretary, 200 Broadway, Tillsonburg, ON, N4G 4R5 or dewilson@tillsonburg.ca.

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82 Hits

REQUEST FOR TENDER RFT2019-010

SUPPLY AND DELIVERY OF A 55 FOOT STACKED BOOM UTILITY BUCKET TRUCK
CLOSING DATE: 2:00 p.m. May 8 , 2019
Query Deadline: 2:00 p.m. April 26, 2019
ONLINE SUBMISSIONS ONLY

CLICK HERE FOR DETAILS
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104 Hits

THI’s New Customer Engagement Portal

Providing best-in-class customer service is always our goal at Tillsonburg Hydro Inc. (THI) and in this effort we are pleased to announce our new customer engagement portal. The new web-based software will allow customers access to more self-serve options while utilizing an intuitive interface for easy navigation across the portal.

Specifically customers can:

  • Access / Review / Print - current and historical bills (January 2018 onward)
  • Make payments (online banking or credit card)
  • Compare water and electricity usage to previous invoices and billing period
  • Identify common causes for increased usage
  • Access smart meter information (current price, yesterday’s usage)
  • Access account transaction history
  • Compare invoices to other usage profiles in your area
  • Register for E-billing
  • Set-up usage and cost notifications
  • Manage multiple bills from 1 log-in
  • Provide guest access to people you deem appropriate

Starting on March1, 2019 the ECare service will be decommissioned and commencing on March 4, 2019 customers can access the new “MY ACCOUNT” link on the top of our web page.

Your current log-in (for ECare) will be active and by clicking the “Forgot Password” link, you can start the process of selecting your new password and then access the new portal.

While the process is designed to be user friendly, if you experience any difficulty in accessing the new portal, please call 519-688-3009 (8am -5pm Monday to Friday) and our Customer Service Team will be ready to assist you.

Once you have gained access to the new Customer Portal, you will find a “Point & Click” style software that is designed for easy navigation. Again, if you have any questions don’t hesitate to contact our Customer Service Team for assistance.

Sincerely,
Your THI Customer Service Team

Hydro Final web
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388 Hits

REQUEST FOR TENDER #RFT 2019-006

Click here to download Tender Documentation.
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310 Hits

2019 Customer Satisfaction Survey Complete

Tillsonburg Hydro Inc. (THI), has completed the 2019 Customer Satisfaction Survey. THI appreciates the time that our valued customers have taken to provide information that will assist in modeling our future customer delivery and customer service approach.
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121 Hits

Application to the Ontario Energy Board (Rate Change Effective May 1, 2019)

 

Proposed May 1, 2019 Tariff of Rates and Charges 

Click here to view the application letter

Click here  to view the May 1st 2019 rate changes

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274 Hits

Tillsonburg Hydro – Customer Survey

Tillsonburg Hydro has partnered with ADVANIS to conduct a Customer Satisfaction Survey. During January & February 2019 you may be called by ADVANIS and be asked to complete a short survey. This is a legitimate request and the responses will help form Tillsonburg Hydro’s business plan in the future. Thanks for your participation.
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332 Hits

System Expansion Changes 2019 – Meeting Invite

Tillsonburg Hydro Inc is organizing a lunch and learn meeting to discuss changes to the System Expansion Rules utilized by Tillsonburg Hydro Inc starting in 2019. The topic covered will include:
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314 Hits

Residential Time Of Use Rates Update

Please see the new Time of Use rates below effective November 1st, 2018.
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429 Hits

Electricity Fact - Ontario’s System-Wide Electricity Supply Mix: 2017 Data

Tillsonburg Hydro Inc. is required by Ontario Reg. 416/99 to disclose to our customers the Supply Mix in Ontario on an annual basis. The table below discloses the system-wide electricity supply mix data for 2017, which was published by the Ontario Energy Board on Oct. 5, 2018.

 

For further information please contact the Ontario Energy Board (www.oeb.ca) or the Independent Electricity System Operator (www.ieso.ca)

Cick here to download the information table

Hydro Final web

 

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234 Hits

Tillsonburg Hydro 2017 Scorecard

To view the Tillsonburg Hydro 2017 Scorecard click here.

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472 Hits

Board of Directors presented a $5,000 cheque

DSC 0071 brightened
Tillsonburg Hydro Inc. Board of Directors presented a $5,000 cheque to Jane Ann McLean and Walter Kleer for the J.L. Scott McLean Memorial Trust for the purposes of the J.L. Scott McLean Outdoor Recreation Pad in Memorial Park.  The Board wanted to make a donation in Scott’s name in recognition of his years of Service on the Tillsonburg Hydro Board.
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925 Hits

REQUEST FOR TENDER #RFT 2018-0

REQUEST FOR TENDER #RFT 2018-001
Town of Tillsonburg – Tree Trimming
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1631 Hits

Application to the Ontario Energy Board (Rate Change Effective May 1, 2018)

Click here to view the application document.
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1247 Hits

Tillsonburg Hydro will be conducting a survey on Electrical Safety Awareness in our service region

Tillsonburg Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February 2018. You may receive a telephone call from a third-party company, Advanis, who is doing interviews on our behalf. We encourage you to participate in this important project. Should you have any questions, please contact Ian McKenzie – Finance Regulatory Affairs Manager at 519-688-3009 ext. 3229.


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1105 Hits

Spam text messages offering rebate from hydro overpayment

fraud

Some Distribution Companies in Ontario have experienced text message scam targeting electricity customers.

Electricity customers have reported receiving text messages from individuals claiming to represent various local electricity distribution companies. The text informs customers they have received a refund on their account. The scam message instructs customers to follow a link to accept the refund via e-Transfer.

Tillsonburg Hydro remind customers that we do not provide account updates via text message. Local electricity distribution companies will issue credit refunds on active accounts, but do not provide account updates to customers via text message.
 

Tillsonburg Hydro does not:

Ask for credit card information over the phone or accept gift cards as acceptable forms of payment
Ask for bank or electricity account balance information via text message, email or fax
Send text message notifications to customers


Customers who receive a text message from a local distribution company should not click on the fraudulent link in the message. Customers should also not provide any personal information, credit card account numbers or account balance information. Do not respond to any suspicious text messages and notify your local hydro utility when possible. If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit www.antifraudcentre.ca.


If you have questions about the billing and payment process and/or your account balance, please call Tillsonburg Hydro directly at 519-842-9200

For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.
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1694 Hits