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Does your utility bill seem higher than usual?

No one likes paying electricity and water bills—so when a monthly bill seems higher than usual, we understand your concern. Here are some things to keep in mind when reviewing your utility bill.

 

The COVID-19 effect

On March 24, 2020, residential, farm and small business customers began paying 10.1¢/kWh—or the Off-Peak rate—under the OEB’s Regulated Price Plan (RPP). This temporary COVID-19 relief measure was put in place by the Government of Ontario, and was later extended to May 31, 2020. The rate applied regardless of the time the electricity was consumed.

 

On June 1, the Government of Ontario changed the rate for residential, farm and small business customers to 12.8¢/kWh—resulting in a 27% difference between May and June bills.

 

The impact of weather

July and August this year were hot, humid and dry. When the weather is hot, the demand for electricity rises—due to increased fan and air conditioner use. The demand for water also increases as people tend to do laundry more often, and water plants, gardens and lawns with greater frequency.

 

Count the days

The number of days reflected on your utility bill can range from 25 to 35 days, depending on the calendar, and the impact of statutory holidays. If you’re comparing invoices from month to month, be sure to note the number of days, and the usage shown for each month. You’ll find the following pieces of information on every invoice:

 

  • Current read date (when your meter was read for this bill)
  • Previous read date (when your meter was read for your previous bill)
  • The usage for the period

 

Estimated water usage

In August, all water bills were estimated. Please rest assured that meter readings will be obtained in September and the next water invoice will show actual consumption over the period. 

Billing change

A small group of Tillsonburg residents received a two-month water billing last month as a result of internal process changes. If you were affected, your next bill will show only one month.


We’re here for you

We trust this information is helpful to you as you review your bill and manage your future electricity and water consumption. If you have questions, or need further clarification regarding your account, please call the Tillsonburg Customer Service Centre at 519.688.3009, between 8:00 a.m. and 5:00 p.m., Monday to Friday.

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COVID-19 Energy Assistance Program – Small Business (CEAP-SB)

  • CEAP-SB is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic. 
  • The program is funded by the government of Ontario ($8 million).
  • Eligibility requirements are contained in the application form

 

Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email utilitybilling@tillsonburg.ca. Forms are also available at our office if required. (NOTE: forms will be processed as received)

 

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.

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REQUEST FOR TENDER #RFT 2020-014

 TILLSONBURG HYDRO INC. - TOWN OF TILLSONBURG 
Rolling Meadows Subdivision 2.4/4kV to 16/27.6 kV Conversion Phase 1 & 2 
THI Project # 20011 (Phase I) & 20012 (Phase II) 

CLOSING DATE: 2:00 P.M. August 14, 2020 
Query Deadline: August 11, 2020 
ONLINE SUBMISSIONS ONLY 

Bid documents and details may be obtained at tillsonburg.bidsandtenders.ca 
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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)
  • CEAP is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the COVID-19 pandemic.
  • The program is funded by the government of Ontario ($9 million).
  • Residential electricity consumers are eligible for CEAP if they meet the following criteria:

1. Consumer must have an account with an electricity distributor or a USMP. Only the account holder (i.e. the customer) can submit an application for the CEAP credit.
2. Customer had no overdue amount on his/her electricity bill in respect of electricity charges on March 17, 2020, the date the Provincial Emergency was declared, and the account was not enrolled in an-OEB prescribed arrears payment agreement (APA) or any other payment plans for amounts owing for electricity charges prior to March 17, 2020.
3. As of the day of applying, customer has overdue amounts owing for electricity charges from at least two electricity bills since March 17, 2020.
4. Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.
5. Customer or the customer’s spouse / common-law partner (who must share the same address with the customer):
  • Is unemployed at the time of the CEAP application, and;
  • Qualified for the Canada Emergency Response Benefit (CERB) or
  • Received Employment Insurance (EI) after March 17, 2020
Tillsonburg Hydro will be accepting completed forms via mail (10 Lisgar Ave, Tillsonburg ON N4G5A5) or email utilitybilling@tillsonburg.ca. Forms are also available at our office if required. (NOTE: forms will be processed as received)

Please call our Customer Service Team for further assistance at 519-688-3009 Monday to Friday 8am to 5pm.

Click here to download the application form.

Hydro Final web
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NOTICE OF TILLSONBURG HYDRO INC. (THI) ANNUAL GENERAL MEETING

TAKE NOTICE that the annual meeting (the “Meeting”) of the holders of common shares of Tillsonburg Hydro Inc. (the “Corporation”) will be held on Tuesday, June 30 at 12:00 p.m., via electronic method, for the following purposes:

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COVID-19 Recovery Rate, starting June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.

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Ontario Government Extends Relief to Ontarians

The Government originally announced that all Regulated Price Plan – Time of Use customers would pay “OFF-Peak” pricing 24 hours a day, 7 days a week from March 24, 2020 to May 7, 2020. Yesterday the Government announced an extension of these relief measures until May 31, 2020.

 

A detailed release can be found here  

 

Please call our Customer Service Team for any questions at 519-688-3009, Monday to Friday 8 am to 5 pm.

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COVID-19 – Non-Regulated Price Plan Customer Temporary Relief


Deferral of Global Adjustment (GA) charges

 

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly

in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

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New Rates Announcement

On April 16, 2020, Tillsonburg Hydro Inc. (THI) received a Decision and Rate Order, from the Ontario Energy Board (OEB), for our annual inflation-based increase to rates. The full application and decision are available on both the THI website (www.tillsonburghyro.ca) and the OEB website (www.oeb.ca).

There were 4 main areas where rates were impacted and they are summarized in the attached document - click here to read the full release.

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WARNING – POTENTIAL COVID-19 SCAMS

Unfortunately, while the Province, County and World deal with the COVID-19 pandemic, certain people are attempting to take advantage of various groups of society. These scams focus on exploiting personal fear and trust to attempt to obtain personal information or extort money from individuals.

 

While Tillsonburg Hydro continues with our business functions and may contact you for various reasons, please be diligent in providing any information to people claiming to be representing the Town of Tillsonburg or Tillsonburg Hydro. If you have any concerns with the legitimacy of a contact from Tillsonburg Hydro or Town staff, please ask for their names and indicate you will call them back.

 

Any legitimate contact by Tillsonburg Hydro or the Town of Tillsonburg can be verified by calling our main phone line at 519-688-3009 and following the prompts to dial by name or reach our operators to be redirected to the appropriate staff.

 

Please stay safe and stay home.

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Ontario Government provides relief to Ontarians

COVID-19: Time-of-Use Rates Suspended for 45 Days


The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

 

Electricity charges for March 24, 2020 and later (for 45 days) will be billed at an “Off-Peak” price of 10.1 cents / kWh.

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COVID-19 Customer Update

Due to the spread of COVID-19 (novel coronavirus) in Canada, THI has temporarily altered its service delivery model, including reduced customer interaction with staff. However, there are still a variety of ways to obtain service. 

 

Our Customer Service Team is available by phone Monday to Friday, 8:00 a.m. to 5:00 p.m. Please call 519-688-3009 for assistance and we will do our best to assist you. Click here to download the full information sheet

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COVID-19 Service Delivery Model

As the COVID-19 pandemic continues to spread across the Nation and Province, THI in conjunction with the Town of Tillsonburg has altered our service delivery model to protect the Community and Staff.

 

Please follow this link https://www.tillsonburg.ca/en/town-hall/novel-conoravirus-covid-19-information.aspx to view all pertinent updates and information.

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Consumer Alert: Ontario Energy Board receiving calls regarding Save on Energy Programs

Please see the link below regarding illicit phone calls for Conservation Programs occurring in Ontario.

 

https://www.oeb.ca/newsroom/2020/consumer-alert-protect-your-personal-information-save-energy-does-not-solicit-0

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Phone Scam Alert

Tillsonburg Hydro Inc., would like to remind customers that we comply with all electricity pricing regulations. Should you receive a phone call indicating that this is not the case—or suggesting that certain rebates are not being applied—please hang up immediately. As always, THI customers are reminded to be cautious when answering unsolicited calls, and refrain from providing any personal or account information.

 

Your privacy and security are important to us. If you have any concerns regarding this or other billing issues, please contact our Customer Service Centre at 519.688.3009.

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January 19, 2020 3AM to 5AM – Scheduled Power Outage

Hydro One requires a scheduled power outage on January 19, 2020 from 3 am to 5 am.  Please note the times are estimates and may extend longer depending on how the work progresses. The outage will impact all of Tillsonburg Hydro Inc. distribution area and will impact all of Tillsonburg and some surrounding areas. Hydro One Customers should reach out to Hydro One to confirm any impact to service directly.

 

Tillsonburg Hydro understands that any loss of electricity impacts everyone home and business and the scheduled outage occurring early in the morning of January 19th is an attempt to minimize impact to our customers.

 

If you have any questions, please contact the Customer Service Centre at 519-688-3009.

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Electrical Safety Awareness Survey

Please be advised that Tillsonburg Hydro will be conducting the 2020 electrical safety awareness survey during the first quarter of 2020. Tillsonburg Hydro has contracted with ADVANIS to conduct this survey and if you receive a phone call, please participate if you are so inclined.

 

If you have any questions, please call our customer service line at 519-688-3009.

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The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts

The Ontario Government commenced a new Ontario Electricity Rebate with specific qualification rules for multi-unit accounts. 

The form which can be downloaded below needs to be completed to ensure customers received the maximum amount of rebate as outlined in Ontario Regulation 363/16.

 

Please review this form, complete and return to Tillsonburg Hydro prior to January 31, 2020.

 

If you have any questions, please call our office.

Download the form here.

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Rate Change Application to the Ontario Energy Board

Rate Change Application Information to the Ontario Energy Board Effective May 1, 2020 has been published, click for further details.
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New Time Of Use Rates Posted

The new time of use rates effective 1st November 2019 are now available on our website. Full details can be found at https://www.tillsonburghydro.ca/about-us/rates
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