Are you planning to relocate? Whether you’re moving across the street or across the country, it’s important to let us know about the change in your address.

Moving inside Tillsonburg

Moving within Tillsonburg will require you to close your existing account, and open a new account for your new property.

• Notify THI at least two business days prior to your move
  
  
• Request a meter reading and have your account finalized
  
  
• Sign a new contract (in person) for the new location
  
  
• Provide 2 pieces of identification
  
  
• Provide a security deposit (requirement may be waived depending on your THI payment history)

Please note that you are responsible for all charges incurred while an account is in your name.

Moving outside of Tillsonburg

THI only services properties within the Town of TIllsonburg. If you are moving outside the community, you’ll need to close your account with us and arrange service with your new utility company.

• Notify THI at least two business days prior to your move
  
  
• Request a meter reading and have your account finalized
  
  
• Complete an online form with your account information and provide your forwarding address

Add/Remove an account holder

Has your business structure changed? Protect your credit by ensuring that the names on your account are correct. Call the Customer Service Centre for more details.

Add a property

Have you purchased a property? If the new property will be rented, you will need to complete an Owner/Landlord Agreement.