NavigationExplore left columnExplore content areaExplore footer area



Image Showjng Couple Just Moved House

Arranging for hydro service at your new address requires you to complete an application and sign a contract. New customers will also be asked to provide a security deposit.


To complete the application process, please choose one of the following options:


General Requirements

  • Account holders must be 18 years of age or older

  • You may name a primary and secondary customer

  • Two pieces of identification (one with photo) must be presented with your application

Application Requirements

  • Full name
  • Date of birth
  • Phone number(s)
  • E-mail address
  • Name of employer and address

Deposit Information

Security deposits are required for new Tillsonburg Hydro customers.


  • The amount of the deposit will be determined by the usage of previous occupants (2.5 X monthly consumption)

  • The deposit required for new construction will be determined by square footage of the property

  • Deposits will be invoiced in four installments (i.e. on your first four bills)

  • Deposits will be refunded one year after the date of your last deposit payment

The deposit requirement may be waived if you meet the following conditions:

  • Have previous good credit history with Tillsonburg Hydro

  • Provide a letter of credit from another utility

  • Sign up for the pre-authorized payment program