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Make a payment

When it’s time to make a payment, THI offers you several options. To avoid interest charges or service interruptions, please ensure you allow sufficient time for the payment to reach us by the due date.

Pre-authorized payment

Sign up for pre-authorized payments and the amount owing will automatically be deducted from your bank account. You will continue to receive a bill every month detailing your account charges.

Pay online/phone through your financial institution

You may also pay your bill through a bank, trust company or financial institution using the provider’s online banking or pay-by-phone service.


  • Add Tillsonburg Hydro Inc. as a payee through your financial institution’s online/telephone banking system

  • Enter your 10-digit THI account #

  • Print a copy of your payment and/or record your confirmation # for proof of payment

  • Allow up to three days for processing

Pay at a financial institution

Most financial institutions will accept bill payments at their local branch offices.
Bring your remittance stub (upper portion of your bill) showing your 10-digit THI account #
Retain your stamped receipt as proof of payment
Allow one week for processing

Pay in person

Payments can be made at the Tillsonburg Customer Service Centre (10 Lisgar Ave between 8:00 am and 5:00 pm, Monday to Friday (excluding holidays)
Payment options include cash, cheque, debit card or money
Please ensure you bring your remittance stub (upper portion of your bill) with you.

Pay by mail

  • Do not send cash through the mail

  • Ensure that your remittance stub (upper portion of your bill) is enclosed with your payment

  • Make cheques payable to Tillsonburg Hydro Inc.

  • Include your 10-digit account # on your cheque

  • Allow one week for processing

Mail payment to :

Tillsonburg Hydro Inc.
10 Lisgar Ave
Tillsonburg, ON
N4G 5A5

Pay by credit card

To avoid a disconnection, THI offers emergency credit card payments through a third-party credit card processing agent. Please note that additional service fees will apply.