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Make a payment

When it’s time to make a payment, THI offers you several options. To avoid interest charges or service interruptions, please ensure you allow sufficient time for the payment to reach us by the due date.

Pre-authorized payment

Sign up for pre-authorized payments and the amount owing will automatically be deducted from your bank account. You will continue to receive a bill every month detailing your account charges.

Pay online/phone through your financial institution

You may also pay your bill through a bank, trust company or financial institution using the provider’s online banking or pay-by-phone service.

  • Add Tillsonburg Hydro Inc. as a payee through your financial institution’s online/telephone banking system

  • Enter your 10-digit THI account #

  • Print a copy of your payment and/or record your confirmation # for proof of payment

  • Allow up to three days for processing

Pay at a financial institution

Most financial institutions will accept bill payments at their local branch offices.

  • Bring your remittance stub (upper portion of your bill) showing your 10-digit THI account #

  • Retain your stamped receipt as proof of payment

  • Allow one week for processing

Pay in person

  • Payments can be made at the Tillsonburg Customer Service Centre (10 Lisgar Ave between 8:00 am and 5:00 pm, Monday to Friday (excluding holidays)

  • Payment options include cash, cheque, debit card or money

  • Please ensure you bring your remittance stub (upper portion of your bill) with you.

Pay by mail

  • Do not send cash through the mail

  • Ensure that your remittance stub (upper portion of your bill) is enclosed with your paymentMake cheques payable to Tillsonburg Hydro Inc.

  • Include your 10-digit account # on your cheque

  • Allow one week for processing

Mail payment to : Tillsonburg Hydro Inc., 10 Lisgar Ave, Tillsonburg,, ON, N4G 5A5

Pay by credit card

To avoid a disconnection, THI offers emergency credit card payments through a third-party credit card processing agent. Please note that additional service fees will apply.