NavigationExplore left columnExplore content areaExplore footer area

logo

AAA

Image Showjng Couple Just Moved House

Life can be filled with unexpected challenges—a sudden illness, job loss or other financial hardship. If you receive a collection notice and are facing possible disconnection, please call 519.842.9200 to discuss your situation.

Customers also have the option to pay by credit card through a third-party provider (additional service fees apply).

A summary of our billing cycle is provided below for your reference.

Billing by stage Action
Bill is issued and mailed Payment from customer is due 19 days later
If no payment is received after 29 days Customer receives a collection letter and advised of a disconnect date
If no payment is received after 37 days Customer receives a phone call warning that service will be disconnected in 48 hours
If no payment is received at 39 days Customer’s service is disconnected
If disconnection occurs… Customer must make payment in person before service can be reconnected.
If payment is made BEFORE 3pm (Mon-Fri) and reconnection is requested… Service is reconnected the same day.  A service fee of $73.45 is applied.
If payment is made AFTER 3pm (Mon-Fri) and reconnection is requested… Service is reconnected the next business day. Service fee of $73.45 is applied.
If payment is made AFTER 3pm (Mon-Fri) and same-day reconnection is requested… Service is reconnected same day.  A service fee of $209.05 is applied.