Ontario Energy Board

Monitoring our performance

The Ontario Energy Board (OEB) is the independent regulator of Ontario’s electricity and natural gas sectors. The OEB protect the interests of consumers and delivers public value that contributes to Ontario’s economic, social and environmental development.

Monitoring THI's performance

The Ontario Energy Board (OEB) conducts a number of reviews that evaluate how well electricity distributors (like Tillsonburg Hydro) are performing.


The Audit and Performance Assessment Department of the Ontario Energy Board performs audits and assesses performance of regulated entities. This includes audit and assessment of utility performance scorecard data and analysis of performance trends to assist the Board’s decision makers.


The Ontario Energy Board uses scorecards to encourage electricity distributors to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value.

The scorecard includes traditional metrics such as frequency of power outages, financial performance and costs per customer. In 2014, additional metrics were added to scorecard that directly reflect the customer experience.

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