Report a Problem

Emergency situations

Call 519-688-3009 for emergency situations such as fallen power lines and power outages. This line is monitored 24 hours a day, 7 days a week.

Billing and account concerns

Do you have a concern about your account? Our customer service team would be happy to help. Call 519-688-3009.


Streetlights and signals

The Town of Tillsonburg is responsible for the maintenance of street lights and traffic signals. Click on the button below to report your concern, or call the Customer Service Centre at 519-688-3009.

Other issues and maintenance requests

Tillsonburg Hydro performs regular inspections of its equipment. However, in the event you notice equipment in your area has been damaged or requires maintenance work, please let us know using our online form.

Please note online problem submissions are typically reviewed only during business hours (8:30 a.m. to 4:30 p.m., Monday to Friday). Forms submitted after hours will typically be reviewed on the next business day. 

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