COVID-19: Time-of-Use Rates Suspended for 45 DaysThe Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. Electricity charges for March 24, 2020 and later (for 45 days) will be billed at an “Off-Peak” price of 10.1 cents / kWh....

Due to the spread of COVID-19 (novel coronavirus) in Canada, THI has temporarily altered its service delivery model, including reduced customer interaction with staff. However, there are still a variety of ways to obtain service.  Our Customer Service Team is available by phone Monday to Friday, 8:00 a.m. to 5:00 p.m. Please call 519-688-3009 for assistance and we will do our best to assist you. Click here to download the full information sheet...