News

Upcoming Voltage Reduction Test

July 06, 2026

The IESO has advised Hydro One that a system voltage reduction test is scheduled for Thursday, July 23, 2026. This province-wide test will consist of two voltage reduction exercises, each approximately one hour in duration. The first will be a 3% voltage reduction exercise from 09:00 to 10:00. The second will be a 5% voltage reduction exercise from 13:00 to 14:00. If system conditions are unfavorable on this date, the test may be rescheduled to a later date with as much advance notice as possible. These tests are also subject to cancellation if a voltage reduction is executed in real time, yielding similar results prior to the test date. Any cancellation or rescheduling notice will be communicated by email.

It’s Here: Tillsonburg Hydro’s 2025 Satisfaction Survey

November 10, 2025

Tillsonburg Hydro has partnered with UtilityPULSE to conduct our 2025 Customer Satisfaction Survey. The survey takes about 10 minutes to complete, and all responses are completely anonymous. If you receive an invitation by phone or email, please take a few minutes to share your feedback.

Paying Hydro Bills During the Postal Strike

October 01, 2025

The ongoing strike by the Canadian Union of Postal Workers (CUPW) is affecting the delivery of Tillsonburg Hydro Inc. bills and payments sent by mail. Customers are reminded that they remain responsible for keeping accounts up to date during the postal service interruption. Pay online, by phone, or in person to stay up to date on your account.

Media Release: Tillsonburg Hydro and ERTH Power to Explore Strategic Collaboration

September 09, 2025

The Town of Tillsonburg along with ERTH Corporation and its municipal shareholders announced today that Tillsonburg Hydro Incorporated (THI) and ERTH Power Corporation (EPC) are exploring a strategic collaboration to strengthen local utility operations and meet the future energy needs of their communities.

New Customer Portal Coming Soon

August 18, 2025

Tillsonburg Hydro will be introducing a new customer portal Engage360. With Engage360, you will be able to access this portal using virtually any electronic device, including your smartphone. With many self-serve features, you will be able to better monitor your usage and make decisions to reduce your electricity consumption and save you money.

Fraud Alert: Phishing email

May 27, 2025

Please be advised that some Tillsonburg Hydro customers are receiving fraudulent emails pretending to be from our Customer Service staff (info@tillsonburghydro.ca). The email asks you to check your account and asks you to click on a button. 

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